Some people are easy to praise. They follow instructions, avoid conflict, and never question the way things are done. Then there are the others — the ones who push back, ask uncomfortable questions, and don’t know when to let something go. These are the ones often labeled as troublemakers. But more often than not, they’re the only ones actually paying attention.
They’re not disruptive for the sake of it. They’re rebels — and that rebelliousness usually comes from seeing clearly what others choose to ignore. They’re not resisting change. They’re demanding it.
Too often, they’re dismissed as difficult. Labeled as arrogant. Or told, directly, to stop being a problem. But these people — the ones who refuse to nod along quietly — are often the ones who drive real change.
I’ve seen it firsthand. One of my challenges as a leader came when I was asked to lead a newly formed team with value to uncover and the freedom to shape what that would look like.
One of the first people assigned to the team shared something with me even before we officially started working together.
He had been working in a team responsible — among other things — for writing rules and procedures. And while he was technically capable, it was clear that the job wasn’t extracting his best. Someone with his sharpness, speed, and clarity of thought was stuck operating inside a rigid framework — ironically, he’d soon join what we internally started calling the Freestyle Team.”
I’ve been told I should stop laying down the law,” he said. “That I come off as the guy who always needs to say how things should be done.”
That comment came from that previous role — and it stuck with him. It made him question whether it was worth speaking up again.
But I didn’t see it that way. Yes, he was impatient. He didn’t have much tolerance for bureaucracy, and he pushed hard for things to improve — fast. But he was smart, experienced, and he was right.
I told him, “Don’t hold back. We need more people who care enough to speak up when something’s not working — and who actually know what they’re talking about.
”What others saw as overstepping, I saw as urgency. He wasn’t trying to control — he was trying to fix what was broken. And in this new team, that kind of clarity was exactly what we needed.
In any organization, especially large ones, it’s easy to reward obedience and penalize friction. The quiet, compliant employee is easier to manage. But change never starts with the quiet. It starts with the ones who are restless. Who are frustrated. Who demand better. It starts with the rebels.
But here’s the thing — if you don’t listen to them, if you don’t give them a real role in shaping the future, one of two things will happen. Either they’ll shut down and start nodding along like everyone else, saying “that’s just the way things are” — or they’ll leave.
In both cases, the organization loses. Not just a sharp voice, but the very push that could’ve sparked progress.
In my case, that so-called rebel was exactly what the team needed. He helped shape the mission. He questioned assumptions. He moved fast and challenged me, too — and that made all of us better.
Leadership isn’t about keeping people in line. It’s about looking beyond the rough edges to understand what someone really brings to the table — even if it comes wrapped in frustration or sharp criticism. Sometimes the hardest voices to manage are the ones carrying the most insight. The challenge is not to silence them, but to help channel that energy into something constructive.
So the next time someone on your team is labeled as too intense, too critical, or — my favorite — “always laying down the law,” ask yourself: are they actually the problem… or are they trying to solve one nobody else wants to look at?